FAQs

1. What format do you use for your courses?

2. How soon will I receive the course after I order? 

3. Is next day delivery available? 

4. How much time do I have to complete the course? 

5. Do you offer discounts? 

6. Do you have online or email courses? 

7. How will I know you received my order? 

8. May two people order one course and take the test? 

9. Why does it say, "courses approved" for some states and not others? 

10. May I take a course if I am in one of the states you do not offer courses? 

11. How do I obtain a certificate? 

12. How quickly do you grade the exams? 

13. Should I mail my exam by certified mail - will this speed up the process? 

14. Do I have to sign the cover sheet? 

15. But what if I take a course by email? 

16. What date do you put on the certificate? 

17. What happens if I lose my certificate? 

18. Are your courses approved for OT's?

19.  Do I have to take the online course all at once or can I start and then come back at a later time?

20.  What is your refund policy?

21.  What is your privacy policy?

22.  Do you send certificates to the Canadian Alliance of Physiotherapy?

23.  How do I enroll in online testing?

1. What format do you use for your courses?

The courses are books, booklets or an online format. The printed materials are designed to fit in a briefcase or file folder so you may use them for a reference at work or home.

The course(s) are shipped within 1 to 2 business days from when the order is received. Courses are shipped via First Class, US Priority Mail or Fed Ex Ground. The courses will arrive in 3 to 5 business days. If you order an email course the course will be emailed the same or next business day.   

International orders:  All orders are sent via air mail. Additional fees are added to shipping to cover the mailing costs. The fees vary based on country where the package is shipped.  Orders to Canada take 10 to 14 days due to strict customs inspections.  Orders to other countries take from 7 to 17 days.

The courses can be sent Fed Ex for delivery on the next business day after your order is processed.  Saturday delivery requires special handling and is not available in all areas. There is an extra charge for overnight delivery. Example: An order is placed on Monday, shipped via Fed Ex on Tuesday, and you receive the order on Wednesday.

The course needs to be completed within one year from date of purchase.

Group Discounts:  Call us at 866.257.1074 for information.

PTA or OTA discounts: 10 or more hours must be ordered to obtain this discount. This discount is not available with online ordering, so please fax, mail or call us to process the PTA/OTA special. 

Quantity discounts: There is a 10% discount for 2-4 courses and 15% discount for 5 or more courses.  

Can two or more people order on the same form so we may obtain the discounts? Yes, however, there are two requirements.  

First, the courses must be shipped to the same address.  

Second,  WE MUST HAVE THE NAME OF EACH INDIVIDUAL AND WHICH COURSE EACH PERSON WILL TAKE. We enter the names in the test database when the courses are ordered so we need each person’s name and which course they will take so the correct person obtains credit for the course.

ALL courses are available in paper format and can be sent by mail. Some courses are available by email and some are available online. On the order sheet these are identified in the “Email or Online” column.  Online courses are also identified on the home page if you order online.  The courses available by email are sent as an attachment to the email in PDF format. With an email attachment, you have the flexibility of printing the course or reading these on your computer at your leisure. The emailed course exam may be completed, printed, and mailed or faxed to us.

If you placed an order online, you will receive an email confirmation. If you do not receive a confirmation, your order did not go through. The only way to know if we received your fax is to call us at 866.257.1074. 

This option is only available for some courses.  These courses are 201, 204, 405, 406, 409, 410, 430, 702, 809, 812, 1000. The charge for the second test is 50% of the cost of the course. The extra examinations must be ordered at the same time as the course. This service is not available online. Please call for information. 

Some states have an approval process, some states have no approval process, and some states have reciprocal approval. In states where there is an approval process, an application for the course is submitted to either the state board or state association by PTcourses.com. The state board or state association “approves the course.” To say that a course is approved in a non-approval state would be misleading, as there is no approval process. Last, some state boards have a reciprocal approval. In other words, if the course is approved by another state board, then that course is automatically approved in that state.

YES. We have many PTs and OTs who take courses from states where we do not specifically offer courses.  In this case, the state has a process where the individual therapist may seek approval.  You should check with your state board to see what the process is in your own state. 

After reading the materials, completing the cover sheet, exam and the survey in INK, please mail, or fax the exam, survey, and signed cover sheet.   Certificates for online courses are emailed to you as soon as you pass the exam.

Mail to: 6308 Circle Oak Dr, Bulverde , TX 78163 

Email to:  PTCourse@gvtc.com   

Fax to: 830.438.4573 

You should retain the certificate as documentation that you completed the course.

FAST.  We grade the exam in 1 to 2 business days of receipt and then send the certificate the next business day.  We can mail, email, or fax the certificate to you as requested on the cover sheet in the area marked “to receive your certificate provide your address below.”

For online courses, the certificate is generated and emailed to you as soon as you pass the exam.

NO – this delays the processing. DO NOT mail examinations by certified mail.

YES – When you sign the cover sheet, you are certifying that YOU took the examination and you are certifying THE DATE you completed the course. We must have a signature.   Please fill out the cover sheet, exam and survey in ink. The cover sheet should be faxed or mailed to us at 830.438.4573 along with the completed exam and survey.

The course will arrive as a PDF file attached to your email.

Open the document and save the document on your desktop.

You may read the course on your screen or print the course.

Complete the course and then: (If you have not already done so)

Print the cover sheet, exam and survey and complete these in INK.       Pencil does not fax well.

Be sure to sign the cover sheet then mail or fax the cover sheet, exam and survey to:

PTcourses.com  

6308 Circle Oak Dr

Bulverde , TX 78163

or FAX to 830-438-4573.  

Your certificate will be mailed to you upon completion of the exam.  Your certificate may be emailed or faxed by request.

The date on the certificate is the date you write on the cover sheet and certify that you completed the exam. 

Replacement certificates are available by mail for $10 each.  Certificates can be replaced by contacting us at 866.257.1074.

Please visit OTCourses.com for a complete listing of our courses available to OT's.

19.  Do I have to take the online course all at once or can I start and then come back at a later time?

You do not have to complete the course at one time.  You have access to the course for one year from the date of enrollment.  You can read a section take a break and come back as many times as you wish during this one year time period.  When returning to the course, go to PTcourses.com, click on the link to the course, click online course, then click ALREADY ENROLLED.  Login with your user id and password.  IMPORTANT:  Your answers will NOT save if you do not complete the entire exam in one sitting.  If needed, write down your answers and then enter the answers all at one time.

20.  What is your Refund Policy?  

1. Products purchased in error (for example the incorrect course or quantity) are refunded as soon as PTcourses.com has been notified and as long as the notification occurs prior to shipping. 

2.  Once the courses are shipped the courses must be returned (within 30 days) before any refund is processed. A full refund of the course fee will be processed (minus shipping) as long as the materials have not been used and are in their original condition.  Return shipping will be at the purchaser’s expense.  PTcourses will not be liable for any claims of non-receipt of merchandise returned to PTcourses.    

3. Online courses are NOT refundable once the course has been accessed. 

4.  In order to obtain a refund or exchange, you must provide your correct e-mail address, mailing address, phone and credit card information.  

21.  What is your privacy policy?

Privacy Policy: At PTcourses.com we recognize that privacy is important. Personal information is collected during the purchase, registration and completion of courses.  Cookies are used to collect the answer to each exam question and then score the exam.  We may share information with third parties (state physical therapy boards) in limited circumstances, including when complying with legal processes, preventing fraud or imminent harm, and ensuring the security of our network and services.  To protect your privacy we DO NOT share any personal information outside of state physical therapy boards or when directed to by legal authorities. NO information is ever sold or shared with any business outside of PTcourses.com.

22.  Do you send certificates to the Canadian Alliance of Physiotherapy?
We automatically send certificates for those with a mailing address in Canada and the exam is mailed or faxed to us. If the course is taken ONLINE  call us at 1-866-257-1074 and let us know that you need a certificate sent to the Alliance.  The computer is NOT programmed to automatically send certificates to the Alliance so please let us know and we will send one for you.

23.  How do I enroll in online testing?

Please call 1-866-257-1074 from 9-5 CST Monday-Friday within 30 days of placing your order and one of our friendly staff will enroll you.  There is no charge for enrolling.  Please have your license number and ordering information ready for the staff (order #, order code and date ordered)

How long do I have to take the exam(s) after I enroll?

One year from the date of purchase.

How will I receive my certificate? 

When you complete the online exam the certificate will be emailed to you within a matter of minutes.

Do I have to take all exams online?

No. You make take as many exams on line as you like.